Septa key customer service

Septa key customer service. "SEPTA is excited to offer customers… Call (215) 580-7800 or TDD/TTY (215) 580-7853 for Customer Service. The representative will mail you an application or you can print an application (PDF). O. 2. Skip to content and SEPTA Key help. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: SEPTA has a number of social media channels for riders to connect with Customer Service, read the latest news, or get real-time updates on services. Walk-in customers are not guaranteed same-day service. Key Customer Service Center at 855-567-3782 (with credit or debit Card only) Online at www. ) For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: Introducing SEPTA Key - A new way to pay The Instant Plus Card has additional capabilities of cash reload and ATM withdrawals. We appreciate your feedback as we continue to enhance the SEPTA Key online experience. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: SEPTA Key. Riders can use a variety of self-serve options to manage their Travel Wallet funds, including reloading online or by calling the SEPTA Key Customer Service Center at (855) 567-3782. The official SEPTA app brings our entire transit network directly to you with convenient access to schedule information, real-time updates, trip planning, fare options, social media connections, and Customer Service. Question. SEPTA Key Tix is available within the SEPTA app for trips on buses, trolleys, the Broad Street Line, Market-Frankford Line, and Norristown High Speed Line. org or by calling 215-580-7800 (215-580-7853 TDD/TTY) Frequently Asked Questions. Inspector General (Waste, Fraud and Abuse): 215-580-3797. Grab your SEPTA Key Senior ID Card. org or by calling the SEPTA Key Customer Service Center at (855) 567-3782. Quick trips launched in September. This is the future of fare payment with one reloadable, contactless chip card that will offer a host of options for seamless travel and the self-serve flexibility of loading/reloading SEPTA fares to match your travel needs. SEPTA officials say that the first recipients have used their new Key Cards about 7,000 times so far for rides on the system. Load Money Easily For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: SEPTA Key is a reloadable, contactless chip card with a host of options for seamless travel. . Since the public launch of the SEPTA Key in June 2016, SEPTA has issued more than 750,000 free Key cards to riders. Aug 15, 2022 · SEPTA customer service probably has the best answers, at least from 7 a. Jun 28, 2017 · SEPTA Key Rollout for Disability Community Begins Call the Key Customer Service Center at (855) 567-3782; Online through the Key ecommerce website, www. to 5 p. 31. Apr 16, 2019 · The SEPTA Key will expand for Regional Rail riders in May, with Weekly and Monthly TrailPasses available on Key Cards for riders who use Zone 1 and 2 stations. To enable the multi-rider feature through the website, follow the steps below: Log in to your Key account and click “Multiple Rider Oct 4, 2023 · People who receive a Key Card can call 311 to be connected to a customer service representative or email zerofare@phila. Instant SEPTA Key Card Instant PLUS SEPTA Key Card Periodic Fee N/A N/A Per Purchase N/A N/A ATM Withdrawal N/A $1. SEPTA Key enhances health and safety protections in place for customers and employees by reducing the need for in-person transactions. Jun 30, 2022 · SEPTA said it is refunding Key card users who were charged double for trips on the rail system. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: 1-844-568-8810. Our Customer Service Center answers common questions about fares Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. You can also reload your SEPTA Key card at a number of External Retail locations. To better assist you, please provide the following information. 00 We charge 5 other types of fees. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. Vehicles will still be branded as CCT Connect until further notice. SEPTA P. Our computer-savvy customers are very appreciative of the opportunity to chat, or engage in an SEPTA oversees the carriers and provides centralized driver training. Once you return your completed application, a representative will schedule your functional assessment. This year - SEPTA Key Senior Fare Cards with printed expiration dates of 2020, 2021, 2022 and 2023 will expire on the last day of the month printed on the card. Key Cards loaded with Monthly Zone 1 and 2 TrailPasses will be available for purchase at SEPTA sales offices starting April… The official SEPTA app brings our entire transit network directly to you with convenient access to schedule information, real-time updates, trip planning, fare options, Perks, social media connections, and Customer Service. Please feel free to reach out to SEPTA Customer Service at 215-580-7800 with any concerns, commendations, or suggestions. Our Customer Service Center answers common questions about Jun 28, 2018 · You can reload Monthly TrailPasses online at www. septakey. Live Chat. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) ©2024 SEPTA Key® Card Introducing SEPTA Key - A new way to pay For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) (Your name, email and/or phone number is important if follow up by SEPTA Customer Service is necessary) I choose to remain anonymous. This service is for any Philadelphia resident who is 65 or older. Use SEPTA Key Tix for bus, trolley, the Broad Street Line [B], Market-Frankford Line [L], and Norristown High Speed Line [M]. Email address. The card costs $4. We highly recommend starting by searching for answers on Jawnt's self-service help center. The team there is happy to speak with you! Jul 2, 2021 · SEPTA Key Customer Service Market Street (near 13th Street, City Hall Metro Station) details with ⭐ 85 reviews, 📞 phone number, 📅 work hours, 📍 location on map. The Official SEPTA App also provides real-time travel updates, schedules and other tools for customers. Twitter Apply online for jobs at SEPTA. Our hashtag is #SEPTA . Card must be registered within 30 days of purchase. Big news! The Official SEPTA App has been updated to not only include SEPTA Key but also SEPTA Key Tix - a new and 3 days ago · For those without a Key card, Quick Trip tickets can be purchased at all station kiosks. 00 $0. For more information about SEPTA Key, visit www. You may call SEPTA Customer Service at 215-580-7800 to get an estimate of trip length by bus at the time you plan to travel. Please rate We appreciate your feedback as we continue to enhance the SEPTA Key online experience. The school district, not SEPTA directly, distributes the SEPTA Key Student Fare cards during the first few days of school. 0”. This new app is perfect for customers on the go with your best SEPTA travel options right at your fingertips. SEPTA offers two options for Seniors to obtain or renew Senior Fare cards: Legislative District Offices – Seniors can apply for a new card or renew an existing SEPTA Key Senior Fare card at participating State Senate and State House district offices. Reduced-Fare Program Application, English (PDF) Call the SEPTA Key Customer Call Center (855-567-3782) to transfer Travel Wallet funds only. To get the latest service news, call Customer Service at 215-580-7800 or follow SEPTA @SEPTA. Listing Incorrect? The official SEPTA app brings our entire transit network directly to you with convenient access to schedule information, real-time updates, trip planning, fare options, Perks, social media connections, and Customer Service. The Shared-Ride Program (SRP) is a door-to-door ridesharing service offered on a space-available basis with limited driver assistance. Website Comments: septaweb@septa. Need help with SEPTA? Reach out to our friendly customer service team for assistance via phone, chat, social media, or in person. As of today, all customers have the option of adding their Key Card account information to the Official SEPTA App. 50 cash, exact change only. After opening the App, customers can tap the SEPTA Key icon in the upper right-hand corner to login to their SEPTA Key account. on weekdays and from 8 a. We have created a map showing all of the locations that will be updated regularly as new retailers join the SEPTA Key sales network. Legislative staff will process your By far the most-used SEPTA service. Customers are encouraged to comment directly on SEPTA. 1234 Market Street, Philadelphia PA 19107. org to activate. If you use SEPTA for travel to the states of Delaware or New Jersey, you should participate in the SEPTA Key Advantage program to avoid out of state travel fees. Big news! The Official SEPTA App has been updated to not only include SEPTA Key but also SEPTA Key Tix - a new and You can use a computer to find this info at septa. org or by calling 215-580-7800 (215-580-7853 TDD/TTY) For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: May 2, 2018 · Customers can register their Card online at www. Start Chat. org (with credit or debit card only) The SEPTA Key Reduced Fare card is valid for four years. org or call SEPTA Customer Service at 215-580-7800 to speak to a Customer Service Representative. Norristown High Speed Line: Call a live customer service person at (215) 580-7800. Nov 11, 2016 · Many riders are also experiencing the convenience of “Quick Trips” – single trip tickets for Market-Frankford and Broad Street Line service that can be purchased at station kiosks. They contacted the train, got a conductor to find my phone and I was able to retrieve it at Suburban Station later that night. Don’t have one? If you're 65+, you want to get a SEPTA Key Senior Fare Card. Explore the Archives Bryn Mawr College Joins SEPTA Key Advantage UPass Tap a fare validator with your SEPTA Key card at the beginning and end of your Regional Rail trip. 95 fee will apply for the purchase of a new Key Card) and load/reload fare products such as Weekly and Monthly TransPasses, Convenience Passes, and Travel Wallet value. SEPTA Key is a reloadable, contactless chip card with options to load period passes and/or load funds for seamless travel. If your card is lost or stolen, call SEPTA Key Customer Service at 855-567-3782. Welcome to SEPTA Customer Service Live Chat. 10/10 would recommend Septa customer service. SEPTA is currently testing the system at 11 locations and plans to start expanding sometime this spring. , Philadelphia, PA 19107 for the Proposal indicated. The information is for the academic year only and does not apply to students attending summer programs. (If you choose to remain anonymous, we will not be able to provide you with any follow up on the ticket. Legislative staff will process your Jul 8, 2020 · Riders can use a variety of self-serve options to manage their Travel Wallet funds, including reloading online through the SEPTA Key ecommerce site, by using the Official SEPTA App, or by calling the SEPTA Key Customer Service Center at (855) 567-3782. Replacement cards cost $5. Big news! The Official SEPTA App has been updated to not only include SEPTA Key but also SEPTA Key Tix - a new and Aug 21, 2019 · Beta testing for this new feature was successfully completed earlier this summer. Chat Service for the Academic Year. Primary phone: 215-580-7800 Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. 00 Card Inactivity (after 12 mo. Welcome to SEPTA Key. org or by calling the SEPTA Key Customer Call Center at 855-567-3782, press 0 to speak directly to an agent. Claim Your Listing. You can contact the SEPTA Key Customer Call Center by Phone: 1-855-56-SEPTA (1-855-567-3782) or by TDD/TTY for hearing or speech impaired customers: 1-844-568-8810. com (English / Español). SEPTA Key Tix is an easy-to-use option to purchase tickets for one or more persons using your mobile device. If you cannot find an answer, you may reach out directly using any of the below methods. septakey Walk-in customers are not guaranteed same-day service. By phone with SEPTA Key customer service at 1-855-567-3782; Aug 21, 2019 · The Official SEPTA App has been updated to include the SEPTA Key, giving customers the ability to manage their accounts and purchase fares with the tap of an icon. You must be pre-screened by a customer service representative. To request an Instant Plus card, you must contact Customer Service at 1-855-567-3782. Find similar b2b companies in Philadelphia on Nicelocal. 95, but when you register it at septakey. Crossroads Comedy Theater. Call (215) 580-7800 or TDD/TTY (215) 580-7853 for Customer Service. #SEPTA. SEPTA is excited for the future launch of this project and improving your transit experience. 0 is a next-generation, multimodal fare payment system intended to improve the customer experience. 95 Customer Service $0. To request an Instant Plus SEPTA Key Prepaid Mastercard, you must contact Customer Service at 1-855-567-3782. Email your message to support@jawntpass. May 13, 2010 · In addition to calling the customer service number or sending an email, customers may now also elect to “chat” with an agent anytime the Call Center is open at www. Oct 28, 2009 · Information is also available through SEPTA Customer Service by calling 215-580-7800. septa. org or by calling the Key Customer Call Center at 1-855-567-3782. 0 will help ensure that we stay up-to-date with constantly-evolving fare Feb 26, 2024 · Activate and Use SEPTA Key Card Multi-Rider. Jan 6, 2023 · Thank you for your continued loyalty and for riding SEPTA whenever you are able. $0. $2 with a Key Card or $2. Name. SEPTA Key 2. We would like to show you a description here but the site won’t allow us. Customers can activate this feature through SEPTAKey. Senior Citizens With a valid ID, senior citizens age 65 and older ride free at all times on all SEPTA Transit Routes (Bus, Trolley, Trackless Trolley, Broad Street/Broad Ridge Spur Line, Market Frankford As of July 1, 2024, CCT Connect officially rebranded to SEPTA Access. SEPTA began quietly experimenting with Chat Now a month and a half ago. org or by calling 215-580-7800 (215-580-7853 TDD/TTY) If your card is lost or stolen, call SEPTA Key Customer Service at 855-567-3782. org, log in and select Add Key Card. 00 for every card after that. View alerts, advisories and detours across the system. Jan 25, 2023 · With each extension - SEPTA strongly encouraged cardholders to take advantage of the additional time to renew their card to avoid expiration and any service interruption. org, follow @SEPTA Dec 15, 2017 · SEPTA has issued 90,000 SEPTA Key Senior Photo ID Cards, and nearly 15,000 SEPTA Key Reduced Fare Photo ID Cards for riders with disabilities. Passenger Services: 215-580-5740. SEPTA will continue to phase-in additional Key features later this year and into 2017. But rest assured, there are never any fees to use your SEPTA Key card for SEPTA Travel. SEPTA said customers should contact Key Customer Service at 1-855-567-3782 with questions or Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: 2) Registering a SEPTA Key card from your web browser: Once you have obtained your SEPTA Key card, you must register your card online at SEPTAKey. w/ no trans) $0. Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. For SEPTA Key Customer Service, please call the number printed on the back of your card 1-855-567-3782. Apr 5, 2023 · SEPTA employees that support customer service operators: cashiers, social media team members, and customer service representatives in various workshops/focus groups. You can also call the SEPTA Key Customer Call Center at 855-567-3782 to reload. Introducing SEPTA Key - A new way to pay Jan 17, 2018 · With Key, SEPTA promises to expand the number of non-SEPTA retail locations from 250 to 1,500 spots to buy and reload Key Cards, which would include convenience stores, supermarkets, and pharmacies, including Wawa, CVS and Acme. For more information about SEPTA, including trip planning tools and real-time travel updates, visit SEPTA. Information and Travel Planning. For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: The SEPTA Key card can be used for travel on ALL SEPTA modes including: Regional Rail, Buses, Trolleys, Trackless Trolleys, Market-Frankford Line, Broad Street Line/Broad Ridge Spur, and Norristown High Speed Line. They can give To begin ADA Paratransit Service registration, call Customer Service. on weekends. Apr 16, 2019 · SEPTA to Increase Regional Rail Service; New Schedules for All Lines Effective Sunday, Sept. org, the card’s cost is refunded to your card’s travel wallet for spending on future travel. gov with questions or concerns, city officials said. We invest in our employees in every phase of their careers through training programs, professional educational advancement through our tuition reimbursement program, and engagement networks that enhance their skills and provide opportunities for growth and development. to 7 p. Search our FAQ section for help with using your Key card, protecting your card balance, and more. “SEPTA Key 2. In Person. All customers are urged to register their SEPTA Key Cards to protect against loss or theft. 8 August 26, 2024; SEPTA Enhances Safety Measures for New School Year August 21, 2024 Jun 28, 2023 · Key Tix to speed up their trips. 00 for the first card and $25. Oct 2, 2023 · The official SEPTA app brings our entire transit network directly to you with convenient access to schedule information, real-time updates, trip planning, fare options, social media connections, and Customer Service. Hours: Email is answered between 9a-5p ET Monday-Friday. For more information about SEPTA Key May 31, 2018 · With thousands of seniors moving to the future of fare payment with the SEPTA Key Senior Photo Identification Card, SEPTA will phase-out the paper PA Senior Citizen Transit ID Card at the end of the service day on Aug. They can give The official SEPTA app brings our entire transit network directly to you with convenient access to schedule information, real-time updates, trip planning, fare options, Perks, social media connections, and Customer Service. See Cardholder Agreement for complete details. For example: SEPTA Key Customer Service ( 339 Reviews ) 1234 Market St Philadelphia, PA 19107 215-580-7800; Claim Your Listing . We invite you to click around, plan a trip, and provide some feedback using this link. Oh! SEPTA Key Customer Contact Center Item 24-00084-ADIM SEPTA will accept Proposals in SEPTA’s General Offices, 1234 Market Street, 11th Fl. SEPTA is introducing new features and technology (PDF) that will improve customer communications and transportation alerts. Mail the fee to the address below and a new card will be sent by mail. They love music, art and great customer service! Flash your SEPTA Key card to save 10 percent on your purchase! 25% Off Tickets. Box 824833 Philadelphia, PA 19182-4833 Multi-Rider available on all SEPTA services and allows up to 5 passengers traveling together to pay with a single SEPTA Key Card. Key Call Center: 1-855-56-SEPTA. Human Resources Service Center: 215-580-7109. Email. There's no charge to get one and it allows you to ride all of SEPTA - including Please apply for the Senior Fare card program rather than enrolling in the SEPTA Key Advantage program. When the Key Card program for Regional Rail expands, you will be able to purchase Weekly TrailPasses, add funds to the Travel Wallet, and TrailPass purchases will be expanded to Zone 1, 2, and 3 riders. Parking Information: 215-580-3400 or parking@septa. Visit a Customer Service/Welcome Center Apr 20, 2023 · SEPTA is seeking proposals from experienced vendors to develop, implement, and maintain its fare payment system as part of “SEPTA Key 2. External stakeholders included elected and non-elected officials, SEPTA Citizen Advisory Committee (CAC) and Youth Advisory Council (YAC), Transit Forward The SEPTA Key Card is a very different take on our current magnetic stripe passes, tokens and transfers. SEPTA also manages reservations, scheduling, and service monitoring for Philadelphia, Bucks, Chester, Delaware and Montgomery counties. There is an expiration date printed on the front of your card upon issuance. The process can take up to 3 business days; If your card expires and it is unregistered, your only option is to contact the SEPTA Key Customer Call Center at 855-567-3782 to request a credit/refund for any unused daily passes or Travel Wallet Funds. 95 Cash Reload N/A $4. Apr 17, 2018 · This initial launch of the SEPTA Key External Retail Network includes more than 100 locations where customers can purchase a Key Card ($4. If you already have an account with SEPTAKey. Call (855) 567-3782 or visit www. 95 per mo. Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties I once had to deal with Septa customer service when my phone slipped out of my pocket on the train. If you cannot gain access even after attempting the “forgot password” function, call SEPTA Customer Service By far the most-used SEPTA service. Additionally, if you are a CCT/Paratransit rider, you should enroll in Key Instant Plus SEPTA Key Prepaid Mastercard: The Instant Plus Card has additional capabilities of cash reload and ATM withdrawals and can be obtained without having to replace the physical Instant SEPTA Key Prepaid Mastercard. 95* ATM Balance Inquiry $0. Customer Service can help you from 8 am to 5 pm. org. Survey participation helps us identify and fix areas of concern prior to the launch of the official website. FAQs. Box 824833 Philadelphia, PA 19182-4833 For further assistance please contact the SEPTA Key Customer Call Center: By Phone: 1-855-56-SEPTA (1-855-567-3782) By TDD/TTY for hearing or speech impaired customers: A CCT Connect trip should not exceed more than 30 minutes more than the amount of time your trip would take on SEPTA’s fixed-route service. m. kthhcv hear ncgfqd dwyz cbidwue ylkeq nzgyan dckm fnjum mwm